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Terms of Sale



Service & Support Information:

We have a healthy roster of sales representatives throughout the U.S. If you would like an Okapi representative to visit your school, check out our website,, or call us toll free, 1-866-652-7436 

Prices are subject to change without notice. We reserve the right to substitute for any out-of-stock item. Please include sales tax on prepaid orders for the following state: CA @ 8.75%.

For credit card customers: please supply your full card number, expiration date, security ID #, matching billing address, and contact email address. All personally identifiable information submitted by you is treated strictly in accordance with our privacy policy accessible here:


Shipping Information:

Our standard shipping and handling is based on a sliding scale per order value, as follows:
Invoice value $100.00 and under = a flat charge of $10.00 applies.
Invoice value between $100.01 and $999.99 = 10% of invoice value is charged
Invoice value between $1000.00 and $9,999.00 = 8% of invoice value is charged

Invoice value greater than $9,999.00 and all customers in Hawaii and Alaska = Please call us toll-free at 1-866-652-7436 for an estimate


Returns Information:

We will provide a 100% refund if a product is returned, in its original form and with the original packaging, within 30 days of receipt. After 30 days, returns are allowed only for product defects or failures to comply with our published descriptions; call for a return authorization at 1-866-652-7436. Any shortages must be identified within 30 days of receipt.